Reviews
Reviews
Thank you for the 5* review
Good: * housekeeping staff and most of nurses very friendly and helpful.
* Food very good could.
* Beautiful grounds.
* Knowledge of TV front rooms.
* More snack options to be fond at start.
* Dr extremely rude.
To improve:* poor communication at times between dr and nurses.
* Medication and during rounds one poor medications not fully explained not enough of gap between morning and lunch (both medication and meals
* Nurses after busy in office but does come across as just sat there sometimes.
* Pool not accessible enough (time available.)
* Seemed to be different rude for different people.
* Some staff rude at times. Not to me but witnessed towards others.
* Groups too reputation.
24/7 care.
Thank you for taking the time to review the service we provide.
We are sorry that you have reviewed our service with such low scores. Our latest CQC inspection rated us as 'Good' overall and 'Outstanding' for caring. Please contact us directly so we can understand the reasons behind these low ratings.
Thank you for taking the time to review our Clinic.
My care has been excellent here, I've been treated respectfully and caring. I've been able to reach out when needed and helped a lot by staff. Clean; rats/mice above my room.
Improvements.
Wanted to see my therapist a lot more during my stay to help 'open up'.
One morning, after a really late and horrible night, getting woken up at 8 wasn't nice.
We take pest control very seriously, due to the age of the building we do sometimes encounter problems which are addressed immediately
Everything.
Thank you for the 5* review, our staff are delighted with the feedback and acknowledgement of all their hard work.
Most of the sessions were very helpful - those dealing with depression, Anxiety, Self esteem and CBT and Anger issues. Did not find the healthy living sessions, particularly relevant - especially when the group included patients with eating disorders. Would have liked more mindfulness sessions included to help with return to everyday life.
Thank you for the feedback. All comments are read by the senior management team and help us to review our service.